For western European
companies it seems to be getting more and more attractive
to outsource to countries, that are quite cheap and
very close, rather than very cheap and far away. The
story of outsourcing in central and eastern Europe
is, that old business models are loosing out, while
high skilled outsourcing is arriving fast. The regions
most obvious advantage, low labor costs is diminishing,
partly because of the greater price advantages in
China and partly because of their upward drift in
wages That is causing companies to hunt much harder
for lasting advantages based on talent and geography
rather than low wages and plentiful labor.
Since the collapse of communism habits, attitudes
and values have changed drastically. Economies that
were on the verge of hyperinflation 15years ago, are
now preparing to adopt the Euro. The EU has improved
the legal environment either directly or indirectly,
as even countries like Romania and Bulgaria only hoping
to join the EU are developing in the right direction.
So western contracts and investments are flooding
into eastern Europe. So far the biggest fuel for the
boom has been wage costs that are typically still
half western levels. According to some estimates the
wage costs in Eastern Europe are 50%/60% below western
Europe while they are in India 75% lower.
One of the big winners of outsourcing is the Czech
Republic, where the quality of outsourcing work is
said to be world class. Even according to Indian entrepreneur
it matches or even surpasses the best of what is done
in India. According to companies interested in outsourcing
the Czech republic has a friendly time zone, good
political and regulatory environment, multilingual
workers and cultural affinity to western Europe.
That highlights the important issue that wages and
salaries are only part of the game. All depends from
the weight of the time factor. If it is a production
which is relatively free of time pressure than a center
in India might be attractive. But if it is a sales
center, cultural points and timing are getting very
important. If time and customer understanding plays
a role than the nearer the location the better, if
time and cultural background doesn’t play a
very important role than distance is no problem.
But there are disadvantages in Eastern Europe too.
It is not just steadily rising costs, as rising productivity
can absorb that to some extend and labor may be only
a small part of the ultimate price. The biggest shortcoming
is a legacy of communism, a shallow talent pool, particular
for middle managers, who are customer focused and
conscious of quality, These clearly were not needed
during the time of communism.
But positive in eastern Europe is the widespread multi-language
knowledge, as German, English and French are widely
spoken. And other languages can be learnt surprisingly
fast.
A fix for management problems can be found in the
employment of western Europeans, but they are costly.
So we see a completely new trend. The new trend in
east Europe is for investments by firms active in
the field of outsourcing from places such as China,
India and even Turkey. Firms there are eager to gain
an edge on their rivals by moving closer to the customer
and overcoming cultural affinities by at the same
time taking advantage of low local labor costs .
Near field communication
Any idea what “near field” can mean? Read
on.
New wireless technologies, from Wi-Fi
to Bluetooth to 3G, generally promise to be faster,
longer- range and more efficient than their predecessors.
So a new technology, called "near- field communication"(NFC),
is coming now somewhat unusual compared with other,
up to now better known wireless standards. It operates
over very short ranges-measured in mere centimeters
–and it transfers data at a comparatively sluggish
pace, not much faster than a dial- up modem. Doesn’t
sound interesting or?
But NFC's goal is to supersede even older, more fundamental
inventions: bank notes, coins, keys, and tickets.
It could also spice up advertising posters and make
it easier to exchange data between mobile phones and
other device.
NFC technology could fuse tickets, key cards and cash
mobile phones. It could turn your mobile phone in
to a travel pass, wallet, cinema ticket, or even your
door key. Another possible application is in marketing.
Smart posters could include a NFC chip, so that holding
a mobile phone against the poster cause a related
web page to pop up on the phone's browser. Ringtones
or "wallpaper" graphics could even be downloaded
straight from the poster.
So it seems to be worthwhile to follow up its development.
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